30 daysfrom the day it arrives
Any conditionopened, used or untouched
3–5 daysfor the refund to show on your statement
The short version
If you are not fully happy with an order, you can ask for a refund within 30 days of receiving it. It does not matter whether you opened it or used it.
How to ask
Send the refund request form or email [email protected] with the email address you ordered with and, if you have it, your order number. We reply with return instructions and the return address.
How you are paid back
Approved refunds go back to the card or account you paid with. Once we confirm the refund, it can take 3–5 business days to appear on your statement, depending on your bank, and sometimes up to 7 days.
Good to know
- Only regular-priced items can be refunded. Anything we ever mark down or clear out is final sale, and is labelled that way before you buy.
- You pay the postage to send items back. Original shipping costs are not refunded, and the cost of return postage is deducted from your refund.
- Nothing here renews. FitZone Direct sells one-time purchases only, so there are no repeat charges to refund.
The full process, including exchanges and cancellations, is in the return & cancellation policy.